Welcome to niralikitchensweets.com (“we,” “our,” “us”). By using our website and placing orders, you agree to the following terms and conditions. Please read carefully before making a purchase.
1. General
All products sold on this website are intended for personal consumption or gifting purposes.
By placing an order, you agree to provide accurate information including name, contact details, and delivery address.
We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page.
2. Orders
Orders can be placed online via our website.
After placing an order, you will receive an order confirmation email.
We reserve the right to cancel orders in case of product unavailability or technical issues.
3. Customization
Customized orders (personalized gifts, messages, etc.) require accurate details.
Once customization instructions are submitted and confirmed, changes cannot be made.
We are not responsible for errors caused by incorrect or incomplete customization instructions.
4. Pricing and Payment
All prices are displayed in INR and include applicable taxes unless stated otherwise.
Payments are processed securely via Razorpay.
We do not store your payment information.
5. Delivery
Delivery times are estimates and may vary based on location, availability, or unforeseen circumstances.
We are not responsible for delays caused by courier services, natural events, or other factors beyond our control.
Delivery addresses must be accurate; incorrect addresses may result in failed delivery.
6. Return and Refund Policy
Perishable products (sweets, chocolates, cakes, etc.) cannot be returned due to hygiene and freshness reasons.
Refunds or replacements may be considered only in case of damaged or defective products upon delivery.
Claims for damaged products must be reported within 24 hours of delivery, with photos as evidence.
Refunds, if approved, will be processed via the same payment method used during purchase.
7. User Responsibilities
Users must provide accurate and complete information when placing orders.
Any misuse of the website, including fraudulent orders or providing false information, may result in cancellation or legal action.
8. Intellectual Property
All content on this website (images, text, logos) is the property of niralikitchensweets.com.
No part of this website may be copied or reproduced without our written permission.
9. Limitation of Liability
niralikitchensweets.com is not liable for indirect, incidental, or consequential damages.
We do not guarantee continuous availability of the website, although we strive to maintain service at all times.
10. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes arising from use of the website will be subject to the jurisdiction of the courts in India.
11. Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us at:
