At niralikitchensweets.com, we aim to provide fresh sweets and beautifully customized gifts. Due to the nature of our products, we have specific policies regarding refunds and cancellations. Please read carefully before placing your order.
1. Cancellation Policy
Orders can be cancelled only before the product is prepared or dispatched.
For customized orders (personalized messages, gift packaging, or special requests), cancellations are not allowed once the order is confirmed.
To request a cancellation, contact us immediately at niralikitchen.business@gmail.com.
2. Refund Policy
Perishable items (sweets, chocolates, cakes, etc.) cannot be returned due to hygiene and freshness reasons.
Refunds are considered only in cases of damaged or defective products received upon delivery.
To request a refund, you must contact us within 24 hours of delivery, including clear photos of the damaged product.
Once your claim is verified, the refund will be processed using the same payment method you used for the purchase.
3. Partial Refunds
No partial refunds are offered for items that are partially consumed, opened, or damaged due to mishandling after delivery.
Refunds apply only to verified damaged or defective products at the time of delivery.
4. Shipping Errors
If the product delivered does not match your order (wrong item or quantity), please contact us within 24 hours with proof.
Verified errors will be resolved by replacement or refund, depending on availability.
5. Contact for Refunds or Cancellations
For any refund or cancellation requests, contact us immediately:
📧 Email: niralikitchen.business@gmail.com
Include your order ID, name, and contact details
For damaged items, include clear photos
✅ Important Notes
Customized orders and perishable sweets have strict no-return rules.
Prompt communication is required for claims (within 24 hours).
Refunds, if approved, will follow the original payment method.
