At niralikitchensweets.com, we take care to ensure that your sweets and customized gifts are delivered safely and on time. Please read this policy carefully before placing your order.
1. Order Processing Time
All orders are processed within 24–48 hours after confirmation.
Customized orders (personalized messages, gift packaging, etc.) may take additional processing time, depending on the complexity.
Orders are dispatched only after payment confirmation.
2. Delivery Time
Estimated delivery times are provided during checkout.
Delivery times may vary due to:
Location of delivery
Courier service delays
Holidays or unforeseen circumstances
We strive to deliver your products as quickly as possible but cannot guarantee exact delivery times.
3. Delivery Charges
Standard delivery charges are displayed during checkout.
Free delivery offers (if any) will be clearly mentioned on the product or checkout page.
4. Shipping Areas
We currently deliver within India.
Delivery to remote areas may take additional time.
5. Packaging
All sweets and customized gifts are carefully packaged to ensure freshness and safety.
For perishable items, we use appropriate packaging to maintain quality during transit.
We are not responsible for damage caused by courier mishandling, but we will assist in claims if reported promptly.
6. Address Accuracy
Customers must provide complete and accurate delivery addresses.
Incorrect or incomplete addresses may result in delayed delivery or failed shipment.
We are not responsible for orders lost or delayed due to incorrect addresses provided by customers.
7. Tracking Orders
Once your order is dispatched, a tracking link (if available) will be shared via email or SMS.
Customers are advised to track their orders for real-time updates.
8. Delivery Issues
If your order is damaged, missing, or incorrect, please contact us within 24 hours of delivery at:
📧 Email: niralikitchen.business@gmail.com
Include your order ID, contact details, and photos (if applicable).
Verified issues will be resolved via replacement or refund, based on availability.
9. Contact Us
For any shipping-related inquiries or concerns:
📧 Email: niralikitchen.business@gmail.com
✅ Summary Notes
Orders processed 24–48 hours; customized orders may take longer
